Shipping policy

 

At FRANCHESS Collection, we are committed to providing you with a seamless shopping experience, including prompt and reliable delivery of your cherished pieces. Please take a moment to review our shipping policy:

  1. Shipping Times: We strive to process and dispatch your orders as swiftly as possible. Standard shipping times typically range from 3 to 7 business days. Please note that shipping times may vary based on your location and the availability of the items.
  2. Order Tracking: Once your order is dispatched, you will receive a confirmation email containing tracking information. This allows you to monitor the progress of your shipment and stay informed about its estimated delivery date.
  3. Shipping Costs: We offer competitive shipping rates to ensure affordability without compromising on quality service. Shipping costs are calculated based on the weight of your order and your delivery address. You will see the exact shipping cost during the checkout process.
  4. International Shipping: FRANCHESS Collection proudly serves customers worldwide. International shipping times may vary and can range from 7 to 15 business days. Please be aware that any customs duties or taxes imposed by your country's authorities are the responsibility of the customer.
  5. Address Accuracy: To ensure accurate and timely delivery, please provide a complete and correct shipping address. We cannot be held responsible for delays or misdelivery caused by inaccurate address information.
  6. Delivery Confirmation: Upon delivery, a signature may be required to confirm receipt. This ensures the security of your order and helps prevent unauthorized deliveries.
  7. Delays and Exceptions: While we make every effort to meet our shipping estimates, unforeseen circumstances such as weather conditions, customs delays, or other external factors may occasionally affect delivery times. Rest assured. We are dedicated to resolving any issues promptly.
  8. Multiple Items: If you've ordered multiple items, please note that they may be shipped separately. This is to ensure the timely delivery of each product.
  9. Shipping Partners: We work with trusted and reputable shipping partners to ensure the safe and timely delivery of your order. Your satisfaction is our top priority.

For any further inquiries or assistance regarding shipping, please don't hesitate to contact our customer support team at dfranchess.international@gmail.com

Thank you for choosing FRANCHESS Collection. Your satisfaction and shopping experience are of paramount importance to us.

Last updated: 9th of August, 2023.